TheCrystalPatch LLC Terms and Conditions

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Effective Date: 05/19/23

Last Updated: 11/06/25

Welcome to TheCrystalPatch.Co, owned and operated by TheCrystalPatch LLC.

By purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before completing your order.

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This website is operated by The Crystal Patch LLC. Throughout the site, the terms “we”, “us” and “our” refer to The Crystal Patch LLC. The Crystal Patch

LLC offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all

terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions

(“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms

of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of

content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by

these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

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1. No Returns, Refunds, or Cancellations

All sales are final.

• No Returns: We do not accept returns under any circumstances.

• No Refunds: We do not issue refunds for any reason once an order has been placed.

• No Cancellations: Orders cannot be canceled once they have been submitted.

Please ensure all details are correct before placing your order.

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2. Product Use & Liability Disclaimer

By purchasing from TheCrystalPatch LLC, you acknowledge and agree that:

• TheCrystalPatch LLC is not liable for any fires, injuries, illnesses, damages, or lossesresulting from the use or misuse of our products, including but not limited to sprays, oils, glass candles, spell candles, chime candles, herb mixes, and powders.

• You assume full responsibility for the safe and proper use of all products purchased.

• Our products are not intended to diagnose, treat, cure, or prevent any disease and should never replace professional medical advice or treatment.

Always use products safely, responsibly, and as intended.

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3. Shipping Policy

• TheCrystalPatch LLC is not responsible for orders placed with incorrect shipping details.

• Once a package has been dropped off with the postal carrier, ownership and responsibility for the shipment transfer to the carrier, whether scanned or not.

• TheCrystalPatch LLC is not liable for damaged, lost, or stolen packages after the order has been handed over to the shipping carrier.

If your package goes missing or arrives damaged, please contact your shipping carrier directly with your tracking number.

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4. Limitation of Liability

To the fullest extent permitted by law, TheCrystalPatch LLC, including its owners, employees, and affiliates, shall not be held responsible for any direct, indirect, incidental, or consequential damages arising from the purchase or use of our products.

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5. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of PENNSYLVANIA, without regard to its conflict of law principles.

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6. Agreement

By completing a purchase through TheCrystalPatch.Co, you confirm that you have read, understood, and agreed to these Terms and Conditions.